Infront Security Services

Luxury Retail & Loss Prevention

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Why use Infront for your Retail Security?

We have extensive loss prevention and  luxury retail experience in Australia. We offer bespoke security solution to our clients, suitably matched to their highly-discerning clientele. Infront ensure the best possible retail security service for every customer.

You decide who works on your premises

Our licensed security staff are individually selected and vetted by you with Infront’s support. It’s essential that you feel 100% comfortable with any security staff assigned to keep your premises safe.

World-class loss prevention & retail security training

The training for your security guards will be tailored to the needs of your brand, people and premises. Everything from correct greetings & farewells, situational awareness, the customer journey, and brand essence will be covered with your security professional(s).

Understanding of the Luxury & Premium retail experience

We seamlessly integrate with your exact presentation needs. Infront understand luxury and premium retail customers. We know that security staff need to be a subtle – yet visible – part of the retail experience. We offer complete flexibility on dress code, physical appearance and language skills required for each client’s needs

Risk Mitigation & Loss Prevention consulting

We bring expert knowledge on risk mitigation in luxury retail. Infront takes a consultative approach to identify store areas, processes, and times of day where the risk of loss is increased. We’ll develop strategies in collaboration with your staff to reduce loss & risk, while continually delighting valuable potential customers.

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Loss Prevention & Retail Security Trusted By Premium Brands

Infront works with some of the world’s most prestigious luxury houses and groups as a security partner as well as some of Australias emerging and established luxury retail brands.

Customer confidentiality is paramount however, and we instil the value of total discretion to our team, to put HNWI clients at ease when they visit our clients’ boutiques. Read some testimonials from our clients about our superior retail security service.

Other Retail Security Needs

Infront is not limited to luxury retail premises.

We have worked as a security partner in pop-up activations, out of store events, and unique promotions, to ensure the safety of staff, and security of valuable objects for display or sale. Whether displaying and transporting items of fine jewellery, significant quantities of cash, or releasing a limited edition product, Infront has the experience to safeguard property and staff.

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Retail Shrinkage

The top 3 causes of criminal retail shrinkage in Australia are*:
1. Shoplifting (39% of loss by value)
2. Employee theft (25% of loss by value)
3. Supplier Fraud (13% of loss by value)
*Global Theft Barometer

Infront Security has extensive experience in all of these areas, with employee theft rising substantially as a source of shrinkage. We can help you assess risk and identify instances of internal theft, thanks to our experienced team and rigorous processes. Our team can also help mitigate loss further up the supply chain with a range of market leading warehousing and fixed asset security solutions.

Australian Retail Theft by Industry

Theft in the retail sector has a greater incident in certain product categories, with 3 target Verticals in Australia being:
1. Clothing and Apparel (1.54% theft rate)
2. Department Stores (1.40% theft rate)
3. Electronic Appliance and Media Products (0.61% theft rate).

Infront works with clients in all of the above verticals and provides clients with customised training and specialised guard services for each environment.

The importance of retail security in Australia

In Australia’s retail sector, losses due to product theft were in excess of $2.4 billion in 2014/15 [Euromonitor]. Within the luxury and premium retail segment, store owners are exposed to a significant risk of loss without taking adequate loss prevention measures.
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Breakdown of all incidents experienced in the Small Business Crime Survey, by type of crime (Source: AIC Small Business Crime Survey)

 

Loss due to stolen credit cards

Loss prevention and retail security is not limited to physical theft. ‘Card not present’ fraud cost Australian consumers over $500 million in 2016 [APCA] in cases where a payment was made using stolen credit card data. Luxury retail is often a target for these stolen details to be used, due to the high individual item cost and increased ease of reselling luxury goods.

Fraud identification training

Infront is able to provide staff training to help our clients’ employees identify potentially fraudulent activity, and further protect the store from fraud related losses.

Partner with a security provider you trust

The Infront team has extensive industry knowledge that our partners can access, including a dedicated support team, extensive range of employees to meet every need, and over 15 years experience in Brisbane.

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Daniel Lim-Bromilow

Operations Manager – K9

Daniel entered the industry in 2005 and commenced with Infront Security as a K9 Handler in 2010.

Daniel brings to Infront over a decade of on the ground experience and extensive knowledge of security. 

After seven years in supervisory and operational roles within the company, Daniel now manages Static Security and K9 services for some of Infront’s most high profile clients. 

Daniel has a demonstrated history managing large scale portfolios, with a proactive, hands on approach and a commitment to actively promoting company performance, standards and ideology in a client service environment. Daniel holds a Certificate III in Security Operations as well as undertaking studies in Justice Administration and other professional development in the workplace.

Brendan Hines

Operations Manager- Events

Brendan has been an integral component of the Infront Events Management team since late 2017. He came to us following a long career in various operational roles, having worked/managed security at most of the major events on the Queensland events calendar. Brendan is responsible of coordinating the event security team, roster development, staff recruitment, development of work instructions/Security Management Plan as well as ensuring contractual compliance. During major events, Brendan is responsible for co-ordinating security personal at the event, liaising with all stake holders and ensuring all compliance issues are being meet  . Brendan works closely with our Crowd Control Department to manage the Infront staffing pool so that all staffing requirements for both events, as well as regular day-today services, are met.

Kimberley Knight

Marketing Manager

Kimberley joined the team in 2018 as the Marketing Manager for Infront Security.

Responsible for managing the company’s marketing initiatives. She uses market research and analysis to direct marketing strategy and planning. Creates and oversees the production of all promotional materials and marketing campaigns and reports marketing and lead results to the CEO.

With over 12 years experience in marketing, strategy and sales for leading Australian and global businesses. Kimberley holds a Degree in International Business and Diploma in Business Marketing. 

Cheryl Lowlen

Office Manager

Cheryl started at Infront since inception in 2002 doing all office administration functions at that time.

Since Infront has grown Cheryl is now responsible for overseeing all office functions as well as the internal auditing of quality assurance management system. The Infront HSEQ internal management system, assisting in the initiating and implementing policy and procedures.  

Cheryl also does compliance and administration at the major events and festivals on the Infront calendar working alongside the event manager. She also  performs some  IT functions in the office and implementation of new systems.

Neil Dicholkar

Financial Controller

Neil commenced working for Infront in October 2017 following a wide ranging career in corporate finance and administration. Neil has exposure in diverse industries including Travel, ICT, FMCG and Services.  A Chartered Accountant by trade Neil also holds a MBA and a Bachelor of Science. As a Financial Controller, Neil is responsible for the financial integrity of the Group and finance related activities from Cash Flow Management, Budgeting & Forecasting, day to day management of finance function to meet the expectations of our clients.

Lisa Smith

HSE Cordinator

Prior to commencing with Infront Security, Lisa has worked for many years with a number of major mining companies, both nationally and internationally. As a Safety and Risk professional, she has been responsible for risk assessment facilitation (HSE and whole of business), development of ISO compliant HSE management systems, development of induction and safety leaderships programs, as well as the development of Audit and Compliance programs.

Since joining Infront, she has introduced a range of initiatives based on her extensive experience, which has contributed significantly to the increased safety of our staff.  Lisa holds a Bachelor of Science (environmental/ Chemistry), Certificate IV in Assessment and Workplace Training and Certificate III in Frontline Management, as well as being an accredited Rehabilitation and Return to Work Coordinator.

David Ford

Operations Manager-static

David commenced with Infront Security in 2016 following a long and extensive 15 year career in security operational management roles. As a security professional, he has developed his account management and project management expertise throughout his career, and brings to Infront a range of experience not often seen at the operational management level. David is currently responsible for all of our Static Guard Queensland sites, and is an accredited Workplace Rehabilitation Coordinator, holding a Certificate IV in Workplace Health and Safety as well as various security operations accreditation.

Dudley van Staveren

State Operations Manager

Dudley commenced working in the security industry in 1994, and has undertaken a variety of operational management roles before Infront Security as the State Operations Manager in 2010. Dudley is responsible for the contract management of all our static guarding, mobile patrols and K9&Handler team clients, as well as providing support to the Crowd Control/Event Security Division.

He has built a strong reputation within the industry for his exceptional customer service, collaborative problem solving, and staff management skills, evidenced by the longevity of the relationships he has developed with our client base. Dudley holds a Diploma of Security and Risk Management, as well as undertaking various professional development in workplace health and safety and security operations.

Matthew Bhimbhai

Founder and CEO

Matthew has been involved in the security industry for over 25 years. In 2002, he saw a need for a truly customer-focused locally-based security company and established the Infront Security Group. Matthew’s strategic positioning has seen what commenced ostensibly as a crowd control company grow to incorporate the full gamut of manpower offerings with Infront currently providing security services to some of the most critical infrastructure across Queensland. He is a key figure in the security industry, working closely with various Queensland State Government departments to promote security risk and compliance, and providing operational advice on a range of security issues that confront our society today. Matthew is a “hands on” leader and has ultimate responsibility for all of our client sites as the Contract Sponsor and is the Event Manager for all of the major events that we service.

Matthew holds a Diploma in Security Operations and Risk Management, and has undertaken various training programs in workplace training and assessment, and weapons instruction. Matthew has also participated in numerous specialist training programs pertinent to the climate we operate in today such as the Responding to Chemical, Biological and Radiological Attacks held at Macquarie University in Sydney.