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By | Corporate Security, Retail Security | No Comments

3 Simple Ways to Improve Business Security

Business security breaches are commonly caused by minor indiscretions or poor internal systems. Here are some potential targets for criminals, and how to make sure your business does not become a statistic.

Dispose of Paper Responsibly

“Dumpster diving” is a term used by corporate criminals to describe gaining access to sensitive or documents that have been disposed of incorrectly.

Ironically, with companies now having more information online, paper targets are more accessible and easier to identify. After all, we no longer need to print off memos, write down appointments or deliver handwritten messages. Therefore, the information on paper is usually far more valuable than it used to be.

Companies overcome this by using a document destruction service or having a commercial shredder, but it’s the documents that aren’t disposed of that should be of primary concern.

Dumpster diving doesn’t necessarily mean clambering through piles of rubbish, it could also mean gaining access to a filing cabinet, or a set of drawers.

Make sure your internal policies don’t just deal with the destruction of documents, but also how active documents are disposed of. Sensitive papers that need to be kept should be done so under the strictest of security.


Do you have an internal policy for email? Does it go beyond appropriate use? “Phishing” Is the term used to describe emails that encourage users to download documents, which will then introduce spyware, viruses or other unsavoury elements to your system.

Make sure your online security is well structured, your providers of the highest calibre, and your team aware of potential threats.


Now that online security has become so important, many businesses overlook the basics of physical security. Many criminals now rely on this, focusing low-tech solutions as security conscious businesses have become more sophisticated.

Do you know who has access to which areas in your building? Do you have locked areas that only senior managers have access to? Do you have a system that tells you when people have accessed the building, and which areas? Do you use security cameras?

While these things may seem unimportant now, it only takes one breach for the security system or the guards you didn’t implement to look like  a more cost effective solution.

Want to learn more? Speak to our Team by clicking the link below 


Security Training Licence – What’s Included In Each Certificate

By | Uncategorized

The Australian Qualifications Framework (AQF) provides the standards for a single comprehensive national qualifications framework that is recognised across Australia. There are nationally recognised training programs at the Certificate I, II and III levels for security operations. However, the Queensland Government has determined that to obtain a security licence, individuals must complete a range of modules that transcend both the Certificate II and Certificate III levels.

Certificate 1 – Security Operations

Although training programs are provided at the Certificate I level, the knowledge obtained is not sufficient to enable an individual to obtain a security licence. This course is aimed at providing foundational knowledge for further learning for those wishing to familiarise themselves with the basic skills and knowledge needed to work as a security officer. It only requires the completion of 3 Core Units (at Certificate II level), and 1 Elective Unit (at Certificate I level).

To register for this course please visit our Security Training page to register.

Certificate 2 – Security Operations

Certificate II training programs provide knowledge and skills for work in a defined context, and are
able to obtain a Security Officer (Unarmed) licence, by completing the following Units of Competency:

  • Communicate effectively in the security industry:
  • Following workplace safety procedures in the security industry
  • Work effectively in the security industry
  • Respond to security risk situation
  • Work as part of a security team
  • Provide security services to clients
  • Apply first aid
  • Control access to and exit from premises
  • Operate basic security equipment
  • Patrol premises
  • Protect self and others using basic defensive tactics

If you only hold a qualification at this level, there are additional requirements to obtain licencing in other roles:

  • To obtain a Crowd Controllers licence, you must undertake an additional 6 Units of Competency
  • To obtain a Dog Patrol Security Officer Licence, there are an additional 2 Units of Competency

To obtain your Certificate 2, please visit Security Training to register.

Certificate 3 – Security Operations

This level of certification is aimed at licensed security officers who want to increase their skills and knowledge in a broad range of security areas to progress their career within the security industry. To obtain a security licence applicable to all licence classes, you must complete the following Core Units of Competency

  • Contribute to effective workplace relationships
  • Organise personal work priorities and development
  • Maintain workplace safety in the security industry
  • Manage conflict through negotiation
  • Determine response to security risk situation
  • Prepare and present security documentation and reports
  • Coordinate a quality security service to customers
  • Maintain security of environment

If you only hold a qualification at this level, there are additional requirements to obtain licencing in specific roles:

  • To obtain a Security Officer (Unarmed) licence, you must undertake an additional 5 Units of Competency;
  • To obtain a Crowd Controllers Licence, you must undertake an additional 1 Unit of Competency.

Attainment of Units of Competency at Certificate I and II levels can be recognised for prior learning purposes when individuals contemplate undertaking a Certificate III.

To register for this course, please visit our Security Training page.

Behind the scenes of a major event

By | Event Security

We spoke with Sam, one of the InFront Security team working at a major event in Brisbane to see what his typical day looks like working to make events safe and enjoyable for guests – with all the benefit of InFront Security’s industry leading events management systems.


I arrive at the site and talk to the team in the control room – InFront uses a state of the art custom software program called Chronicler to centrally monitor incidents and allocate resources – so I always know where I have to be and what is going on. I log in to the app on my phone and head out to the event site where crews are setting up for the day.


As I am walking around the site to each station, the GPS on my phone tells the control room where I am (in real time), I get a call – someone has injured themselves setting up a stage – and thanks to the InFront software – I was immediately identified as the nearest first aid trained responder to the caller. Within 30 seconds I am there and stabilising his foot – hopefully just a sprain –while we wait for further help, I record the details of how the accident happened, take photos and upload everything to the control room. Before lunch today, the report will be with the event management team to review and follow up on.


It is going to be a hot day today – our software measures temperature, wind speed and humidity in real time and the control room can alert us when high temperatures mean we need to be alert for possible medical issues.


The control room alerts me that there is going to be cash delivered by armoured vehicle, ready for the estimated 50,000 person crowd. InFront manages the movement of cash and coordinates their plainclothes armed guards to ensure the cash is moved without issue. The routes taken and time for delivery is carefully measured, I know instantly if a delivery is taking too long – all from my phone.


The first guests start to arrive through the front gates. Everyone is in a great mood – but not everyone has a ticket! I respond to a call from the event staff as an intoxicated man tries to jump the fence. Luckily he doesn’t hurt himself, and QPS appreciates that we were so quick to respond with trained professional staff. Our time to respond is some of the best in the industry – and our control software can prove this to the event organisers!


A VIP guest has arrived and needs to be guided to a green room – I lead a team of InFront guards along the route and we make it to the green room without any interruptions from fans – thanks to our control room that ensures the route has traffic held up and door access is ready ahead of time.


One of the InFront guards spots a water leak that has turned a road into a swamp… I am the first one to put my hand up to drive a tractor over and dump a load of straw on the spill – and it takes me only a few minutes to log the hazard with control – traffic will be adjusted while a more permanent fix is organised.


My favourite part of the night, the fireworks are set and launched, InFront makes sure the crowd is safe and controls access to the danger areas – but it also means we get a front row seat. We have a strict procedure to follow – everything is clearly laid out in our app – and everything goes off without a hitch


The event is over – and 50,000 happy and tired guests are all heading for public transport and their cars – this is a critical time for us, as we need to ensure everyone keeps moving. All the InFront team know exactly where they need to be, and the control room gives us up-to-the-minute updates. With only a few exceptions – everyone gets to where they need to be.


The clean up begins – thanks to InFront’s 24 hour service and technology solutions – the event site and all staff are secure and safe overnight – ready for the next day’s event!

Interested in joining the InFront team? Submit your application – we are looking for guards from a range of backgrounds and experience levels – if you would like to work for Queensland’s leading security firm we want to hear from you.

Work For Us

Do you have an event that would benefit from InFront Security Services’ industry leading Event Management technology and professional team? Contact us to discuss your needs and how we can help make your event a success.

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How do you protect your retail premises from shoplifters?

By | Retail Security

Ever been in a store and spotted someone that doesn’t appear to be behaving like a normal shopper? Your intuition could be right on the money – literally. Unlike the tag on a pair of socks, the typical shoplifter is not a “One Size Fits All” offender. It is easy to assume that the suspicious looking kid in the dirty sneakers, black hoodie, and carrying a backpack is the one to watch but this is a misleading stereotype. Shoplifters come in all shapes and sizes and they are getting more and more cunning in their goal of ripping off Australian shop owners.

Retailers simply cannot cover all the bases when it comes to shoplifting and theft. They can exhaust themselves trying to serve their honest customers and simultaneously scan for the ever-present danger of shoplifters says Dudley van Staveren, State Security Manager for InFront Security Services. He speaks daily to frustrated retail business owners who are suffering from the impact theft has on their profitability and staff morale. Sadly, the losses incurred from retail theft in Australia are part of a multibillion dollar problem that is getting worse as the perpetrators become increasingly more sophisticated in the scams they adopt.

The reality is, technology has been a blessing and curse for retailers. Solutions such as magnetic security tags on stock and contactless payments at the register can be misused and exploited to deceive the store owners. Mr van Staveren points to such scams as price label switching to pay a cheaper price for a product, returning stolen items without receipt for refund in either cash or credit voucher, and credit card ‘cloning’ as new ways that retailers can lose money to theft. Small handheld devices are also available to quickly remove magnetic security tags, requiring greater vigilance in the changing rooms and areas out of sight of staff.

Although not a fool-proof rule of thumb, there are things to look out for if you want more than an outside chance of spotting a potential shoplifter. Watch out particularly for these signs when someone:
  • Spends time watching the staff within the store
  • Wears bulky, heavy clothing during warm weather
  • Frequently comes and goes without making a purchase
  • Appears nervous and/or is walking unnaturally
Be careful not to overlook those legitimately buying something to distract you while accomplices are walking out the store with stolen stock.

Mr van Staveren reveals that shoplifters are adept at knowing the optimum time to strike. They are sophisticated, proficient and often work in organised groups to maximise their “take”. They like a busy store and other vulnerable times when staff are opening up, closing, or during a shift change – anytime when the staff might let their guard down and be distracted momentarily.

Obviously, it’s impossible to have your merchandise permanently under lock and key so being vigilant and perhaps investing in some experienced security personnel is worth considering.  Remember, shoplifters will be looking to strike with speed and stealth so the following items categorised as the acronym CRAVED are especially attractive to them. Handheld electronics, jewellery, personal care items and clothing are all ‘CRAVED’ items targeted by shoplifters.







The one thing shoplifters hate and will most likely see them moving on to easier pickings is pro-active sales staff who will make contact with customers and remain engaged with them for the duration of their time in the store. This may annoy customers who are just looking, but in the long run, the losses a store suffers at the hands of shoplifters are inevitably passed on to customers in higher prices, borne out of increased insurance premiums and security measures to combat crime. In 2014/2015 losses due to product theft in Australia’s retail sector were in excess of $2.4 billion. Consider the increased in-store attention to your browsing habits a necessary inconvenience.

Many retailers are now employing the services of a security guard.   On hand to greet customers and keep an eye on the comings and goings in store, their subtle yet visible presence means sales staff are then free to focus on what they do best – serving customers. A skilful and experienced security guard can act quickly, is trained to handle incidents and frequently serves as a pre-emptive deterrent for any would-be lawbreaker. Additionally, they can alert staff to customer’s needs in busy times and they will accompany personnel as a minder for the banking run.

Dudley van Staveren and the highly-trained team at InFront Security Services have over 15 years of experience in retail security. Specialising in the premium retail sector, InFront counts among its clients some of the top luxury and premium retailers in Queensland. If you are a retailer who wants your security requirements fully evaluated and a plan instigated for the ongoing protection of your business then get in touch with InFront for a confidential discussion.