We spoke with Sam, one of the InFront Security team working at a major event in Brisbane to see what his typical day looks like working to make events safe and enjoyable for guests – with all the benefit of InFront Security’s industry leading events management systems.
I arrive at the site and talk to the team in the control room – InFront uses a state of the art custom software program called Chronicler to centrally monitor incidents and allocate resources – so I always know where I have to be and what is going on. I log in to the app on my phone and head out to the event site where crews are setting up for the day.
As I am walking around the site to each station, the GPS on my phone tells the control room where I am (in real time), I get a call – someone has injured themselves setting up a stage – and thanks to the InFront software – I was immediately identified as the nearest first aid trained responder to the caller. Within 30 seconds I am there and stabilising his foot – hopefully just a sprain –while we wait for further help, I record the details of how the accident happened, take photos and upload everything to the control room. Before lunch today, the report will be with the event management team to review and follow up on.
It is going to be a hot day today – our software measures temperature, wind speed and humidity in real time and the control room can alert us when high temperatures mean we need to be alert for possible medical issues.
The control room alerts me that there is going to be cash delivered by armoured vehicle, ready for the estimated 50,000 person crowd. InFront manages the movement of cash and coordinates their plainclothes armed guards to ensure the cash is moved without issue. The routes taken and time for delivery is carefully measured, I know instantly if a delivery is taking too long – all from my phone.
The first guests start to arrive through the front gates. Everyone is in a great mood – but not everyone has a ticket! I respond to a call from the event staff as an intoxicated man tries to jump the fence. Luckily he doesn’t hurt himself, and QPS appreciates that we were so quick to respond with trained professional staff. Our time to respond is some of the best in the industry – and our control software can prove this to the event organisers!
A VIP guest has arrived and needs to be guided to a green room – I lead a team of InFront guards along the route and we make it to the green room without any interruptions from fans – thanks to our control room that ensures the route has traffic held up and door access is ready ahead of time.
One of the InFront guards spots a water leak that has turned a road into a swamp… I am the first one to put my hand up to drive a tractor over and dump a load of straw on the spill – and it takes me only a few minutes to log the hazard with control – traffic will be adjusted while a more permanent fix is organised.
My favourite part of the night, the fireworks are set and launched, InFront makes sure the crowd is safe and controls access to the danger areas – but it also means we get a front row seat. We have a strict procedure to follow – everything is clearly laid out in our app – and everything goes off without a hitch
The event is over – and 50,000 happy and tired guests are all heading for public transport and their cars – this is a critical time for us, as we need to ensure everyone keeps moving. All the InFront team know exactly where they need to be, and the control room gives us up-to-the-minute updates. With only a few exceptions – everyone gets to where they need to be.
The clean up begins – thanks to InFront’s 24 hour service and technology solutions – the event site and all staff are secure and safe overnight – ready for the next day’s event!