Infront Security Services

CROWD CONTROL AND EVENT SECURITY

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Crowd Control

Infront Crowd Control is not just about providing a physical security presence at your venue, but working with you to develop a service that integrates seamlessly with your venue team to deliver a great customer experience. We are as concerned with your reputation as you are!

We have developed an industry leading reputation for providing professional, customer focused and skilled crowd control staff. We know you are not looking intimidation for hire, so the development of a team for your venue is focused on selecting staff who not only hold the necessary license/RSA/First Aid, but have outstanding customer services and excellent conflict communication and negotiation skills Our in-house training program ensures our staff’s skills are regularly maintained, as well as ensuring that if they are required to resort to physical intervention they have the necessary skills to do so.

Another point of difference from our competitors is the regular team briefings where we have legal professionals, Office of Liquor & Gaming Regulation (OLGR) and Queensland Police guest speakers address our team to keep us up to date on the legal and regulatory requirements that we need to be aware of when working in licensed venues.

Our Management team and our Audit & Inspection team regularly visit our client’s venues to support our staff and ensure that all legislative requirements and operational standards are being met as part of our Staff Performance Management Program and ongoing service review. We also provide regular reporting for our venues to assist them to identify weekly, monthly and annual trends of areas of vulnerability. This reporting enables us to work with our clients to target those areas of concern which can often be mitigated by reviewing rosters, staffing needs and additional training requirements.

Our successful approach is demonstrated by the calibre of many of our clients including Cloudland, Empire Hotel, Birdees, Eat Street Northshore and Jade Budha to name but a few.

EVENT SECURITY

Infront has been providing Event Security since 2002.  With extensive experience our team can ensure that we are able to anticipate and avoid many of the threats in crowded public. We have developed a reputation throughout the event industry as the “go to” security provider for major events on the Australian social calendar. We are one of the few companies who can provide directly employed staff for any event whether it be 200 people or 200,000!

Many other security providers utilise one workforce who often work across all aspects of the business, meaning that they will have introductory knowledge of a wide range of security requirements but no specialised skills.

At Infront we believe that to provide you with the most effective event security requires a specialised team. Infront’s dedicated event team is then trained and accredited in specific event roles meaning that each guard is a specialist in their area of operation.  

Infront’s Event Team specialises in the following areas of operation:   

* Stage ( barrier and pit guards)

* Back of House

* Entry Gates including ID checks and bag searches

* Perimeter Security to prevent unauthorised access

* Roving to respond to incidents as and when they occur

* RSA Guards

* Command Centre for site control

* Asset Protection

* Carparks

* Traffic Control

* Concierge / Guest relations

Please note not all roles have been specified on this list, to learn more contact our event team

Festival / Event

Custom made solutions for your event – Conception to Conclusion

Our team will take you through all elements of your event security planning. Including but not limited to security legal requirements, workplace health and safety, consultation  with QPS, QAS and QFS. Review the logistics of the location, the exposure to risk and a host of other factors in determining the ideal strategy for securing your event.

Event security needs to be thorough without being overwhelming. We utilise a wide variety of security technologies combined with our highly trained professional event security staff to ensure that your event goes smoothly.

THE SUCCESS OF ANY EVENT IS BASED ON THREE (3) CORE COMPONENTS:

  1. Planning – we work with event management and the various stakeholders – including emergency services – to develop a Security Management Plan as well as specific position instructions for all staff. With the implementation of the Australian Federal Government’s ANZCTC Protecting Crowded Places from Terrorism strategy, Infront incorporates the associated guidelines into our Security Plans. We are also able to access additional threat and protective security information to assist us when planning the security for any event.
  1. Execution – each member of the Event Security team is a specialist operator, trained to provide a particular expertise to the highest level. As an example, our Gate Entry staff are expert in managing entry points, ensuring patrons meet all entry requirements including proof of age and dress code, as well as implementing any prohibited items refusal policy in a professional non-threatening manner.

    The Gate Entry team only operate at entry points, hence their expertise in this pivotal area. However, we do also have many multi-skilled staff who are able to support a variety of roles/positions of an event, and can move amongst various positions to meet any surge requirements. All staff are provided with position instructions, communication protocols including the central Command Centre, and details of the chain of command including their direct Supervisor whom they are to contact with any questions. On ground supervisory staff oversee all operational requirements, overseen by Infront senior management staff.

  1. Debrief – At the completion of any event, Infront ensures we undertake debriefing to review the service provision, and learn lessons for “next time”.
 
This philosophy has been used successfully at the many events that Infront regularly undertakes such as Riverfire, Splendour in the Grass, Falls Festival and the Paniyiri Greek Festival
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Daniel Lim-Bromilow

Operations Manager – K9

Daniel entered the industry in 2005 and commenced with Infront Security as a K9 Handler in 2010.

Daniel brings to Infront over a decade of on the ground experience and extensive knowledge of security. 

After seven years in supervisory and operational roles within the company, Daniel now manages Static Security and K9 services for some of Infront’s most high profile clients. 

Daniel has a demonstrated history managing large scale portfolios, with a proactive, hands on approach and a commitment to actively promoting company performance, standards and ideology in a client service environment. Daniel holds a Certificate III in Security Operations as well as undertaking studies in Justice Administration and other professional development in the workplace.

Brendan Hines

Operations Manager- Events

Brendan has been an integral component of the Infront Events Management team since late 2017. He came to us following a long career in various operational roles, having worked/managed security at most of the major events on the Queensland events calendar. Brendan is responsible of coordinating the event security team, roster development, staff recruitment, development of work instructions/Security Management Plan as well as ensuring contractual compliance. During major events, Brendan is responsible for co-ordinating security personal at the event, liaising with all stake holders and ensuring all compliance issues are being meet  . Brendan works closely with our Crowd Control Department to manage the Infront staffing pool so that all staffing requirements for both events, as well as regular day-today services, are met.

Cheryl Lowlen

Office Manager

Cheryl started at Infront since inception in 2002 doing all office administration functions at that time.

Since Infront has grown Cheryl is now responsible for overseeing all office functions as well as the internal auditing of quality assurance management system. The Infront HSEQ internal management system, assisting in the initiating and implementing policy and procedures.  

Cheryl also does compliance and administration at the major events and festivals on the Infront calendar working alongside the event manager. She also  performs some  IT functions in the office and implementation of new systems.

Neil Dicholkar

Financial Controller

Neil commenced working for Infront in October 2017 following a wide ranging career in corporate finance and administration. Neil has exposure in diverse industries including Travel, ICT, FMCG and Services.  A Chartered Accountant by trade Neil also holds a MBA and a Bachelor of Science. As a Financial Controller, Neil is responsible for the financial integrity of the Group and finance related activities from Cash Flow Management, Budgeting & Forecasting, day to day management of finance function to meet the expectations of our clients.

Lisa Smith

HSE Cordinator

Prior to commencing with Infront Security, Lisa has worked for many years with a number of major mining companies, both nationally and internationally. As a Safety and Risk professional, she has been responsible for risk assessment facilitation (HSE and whole of business), development of ISO compliant HSE management systems, development of induction and safety leaderships programs, as well as the development of Audit and Compliance programs.

Since joining Infront, she has introduced a range of initiatives based on her extensive experience, which has contributed significantly to the increased safety of our staff.  Lisa holds a Bachelor of Science (environmental/ Chemistry), Certificate IV in Assessment and Workplace Training and Certificate III in Frontline Management, as well as being an accredited Rehabilitation and Return to Work Coordinator.

David Ford

Operations Manager-static

David commenced with Infront Security in 2016 following a long and extensive 15 year career in security operational management roles. As a security professional, he has developed his account management and project management expertise throughout his career, and brings to Infront a range of experience not often seen at the operational management level. David is currently responsible for all of our Static Guard Queensland sites, and is an accredited Workplace Rehabilitation Coordinator, holding a Certificate IV in Workplace Health and Safety as well as various security operations accreditation.

Dudley van Staveren

State Operations Manager

Dudley commenced working in the security industry in 1994, and has undertaken a variety of operational management roles before Infront Security as the State Operations Manager in 2010. Dudley is responsible for the contract management of all our static guarding, mobile patrols and K9&Handler team clients, as well as providing support to the Crowd Control/Event Security Division.

He has built a strong reputation within the industry for his exceptional customer service, collaborative problem solving, and staff management skills, evidenced by the longevity of the relationships he has developed with our client base. Dudley holds a Diploma of Security and Risk Management, as well as undertaking various professional development in workplace health and safety and security operations.

Matthew Bhimbhai

Founder and CEO

Matthew has been involved in the security industry for over 25 years. In 2002, he saw a need for a truly customer-focused locally-based security company and established the Infront Security Group. Matthew’s strategic positioning has seen what commenced ostensibly as a crowd control company grow to incorporate the full gamut of manpower offerings with Infront currently providing security services to some of the most critical infrastructure across Queensland. He is a key figure in the security industry, working closely with various Queensland State Government departments to promote security risk and compliance, and providing operational advice on a range of security issues that confront our society today. Matthew is a “hands on” leader and has ultimate responsibility for all of our client sites as the Contract Sponsor and is the Event Manager for all of the major events that we service.

Matthew holds a Diploma in Security Operations and Risk Management, and has undertaken various training programs in workplace training and assessment, and weapons instruction. Matthew has also participated in numerous specialist training programs pertinent to the climate we operate in today such as the Responding to Chemical, Biological and Radiological Attacks held at Macquarie University in Sydney.