How do you choose a Security Provider?

How do you choose a Security Provider?

5 Things to Look For

Choosing the right security provider can be a daunting prospect. At first glance, many security businesses may appear to be essentially the same – offering the same services in the same way – and indeed, there’s no such thing as a security provider that suits everyone. In this article, we’re going to go through 5 key points that we think you should consider before choosing a security business to partner with.

1.Their Relevant Experience

All the businesses you are considering have most likely worked with organisations like yours before, but what about the challenges you are facing? Are you a warehousing business concerned with employee theft due to a large contractor workforce? Are you a construction business that has a site located new a high-crime area? Talk to potential partners about their experience with circumstances similar to yours and how they overcame them.

2. Their Flexibility

No arrangement is ever as simple as it first appears. Changes happen, people leave and focus changes from one issue to another. How flexible is your security partner going to be to changing circumstances? Do they have the ability to bring in additional staff or add on more services? Will they reduce their offering if the unforeseen should happen? The time to learn their attitude to change is before an arrangement starts, not afterwards.

3. Customer References

Don’t just go off the long list of names on their website – ask to speak with a couple of their key clients. As with employment reference checks, it’s important to ask questions that will get a response beyond the standard ‘they are great at security and we value them.’ Ask their client what they don’t like about what they do and what they would change if they could. Ask about a challenging issue and how they responded. Have a commercial conversation, be talkative and get the information you need.

4. How They Attract and Train Their Team

Security business are, in the end, a conduit to expertise. Their value lies in their ability to attract, retain and upskill capable practitioners who will fulfill the requirements of clients. Ask your potential provider how they bring people on and how they make sure that they are always on the cutting edge.

5. How They Incorporate New Technologies

Security is ever changing. With new technologies entering the market all the time, security businesses need to be effective at identifying valuable technology and deploying it. Ask for examples of how they’ve brought on new technologies in the past and what challenges they faced. Ask about future technologies and their plans. This will give you insights into how they think and how they work.

A good security partner can make your life easier and help set your mind at ease. Make sure you’re working with the right people, who think in the right way.

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Daniel Lim-Bromilow

Operations Manager – K9

Daniel entered the industry in 2005 and commenced with Infront Security as a K9 Handler in 2010.

Daniel brings to Infront over a decade of on the ground experience and extensive knowledge of security. 

After seven years in supervisory and operational roles within the company, Daniel now manages Static Security and K9 services for some of Infront’s most high profile clients. 

Daniel has a demonstrated history managing large scale portfolios, with a proactive, hands on approach and a commitment to actively promoting company performance, standards and ideology in a client service environment. Daniel holds a Certificate III in Security Operations as well as undertaking studies in Justice Administration and other professional development in the workplace.

Brendan Hines

Operations Manager- Events

Brendan has been an integral component of the Infront Events Management team since late 2017. He came to us following a long career in various operational roles, having worked/managed security at most of the major events on the Queensland events calendar. Brendan is responsible of coordinating the event security team, roster development, staff recruitment, development of work instructions/Security Management Plan as well as ensuring contractual compliance. During major events, Brendan is responsible for co-ordinating security personal at the event, liaising with all stake holders and ensuring all compliance issues are being meet  . Brendan works closely with our Crowd Control Department to manage the Infront staffing pool so that all staffing requirements for both events, as well as regular day-today services, are met.

Cheryl Lowlen

Office Manager

Cheryl started at Infront since inception in 2002 doing all office administration functions at that time.

Since Infront has grown Cheryl is now responsible for overseeing all office functions as well as the internal auditing of quality assurance management system. The Infront HSEQ internal management system, assisting in the initiating and implementing policy and procedures.  

Cheryl also does compliance and administration at the major events and festivals on the Infront calendar working alongside the event manager. She also  performs some  IT functions in the office and implementation of new systems.

Neil Dicholkar

Financial Controller

Neil commenced working for Infront in October 2017 following a wide ranging career in corporate finance and administration. Neil has exposure in diverse industries including Travel, ICT, FMCG and Services.  A Chartered Accountant by trade Neil also holds a MBA and a Bachelor of Science. As a Financial Controller, Neil is responsible for the financial integrity of the Group and finance related activities from Cash Flow Management, Budgeting & Forecasting, day to day management of finance function to meet the expectations of our clients.

Lisa Smith

HSE Cordinator

Prior to commencing with Infront Security, Lisa has worked for many years with a number of major mining companies, both nationally and internationally. As a Safety and Risk professional, she has been responsible for risk assessment facilitation (HSE and whole of business), development of ISO compliant HSE management systems, development of induction and safety leaderships programs, as well as the development of Audit and Compliance programs.

Since joining Infront, she has introduced a range of initiatives based on her extensive experience, which has contributed significantly to the increased safety of our staff.  Lisa holds a Bachelor of Science (environmental/ Chemistry), Certificate IV in Assessment and Workplace Training and Certificate III in Frontline Management, as well as being an accredited Rehabilitation and Return to Work Coordinator.

David Ford

Operations Manager-static

David commenced with Infront Security in 2016 following a long and extensive 15 year career in security operational management roles. As a security professional, he has developed his account management and project management expertise throughout his career, and brings to Infront a range of experience not often seen at the operational management level. David is currently responsible for all of our Static Guard Queensland sites, and is an accredited Workplace Rehabilitation Coordinator, holding a Certificate IV in Workplace Health and Safety as well as various security operations accreditation.

Dudley van Staveren

State Operations Manager

Dudley commenced working in the security industry in 1994, and has undertaken a variety of operational management roles before Infront Security as the State Operations Manager in 2010. Dudley is responsible for the contract management of all our static guarding, mobile patrols and K9&Handler team clients, as well as providing support to the Crowd Control/Event Security Division.

He has built a strong reputation within the industry for his exceptional customer service, collaborative problem solving, and staff management skills, evidenced by the longevity of the relationships he has developed with our client base. Dudley holds a Diploma of Security and Risk Management, as well as undertaking various professional development in workplace health and safety and security operations.

Matthew Bhimbhai

Founder and CEO

Matthew has been involved in the security industry for over 25 years. In 2002, he saw a need for a truly customer-focused locally-based security company and established the Infront Security Group. Matthew’s strategic positioning has seen what commenced ostensibly as a crowd control company grow to incorporate the full gamut of manpower offerings with Infront currently providing security services to some of the most critical infrastructure across Queensland. He is a key figure in the security industry, working closely with various Queensland State Government departments to promote security risk and compliance, and providing operational advice on a range of security issues that confront our society today. Matthew is a “hands on” leader and has ultimate responsibility for all of our client sites as the Contract Sponsor and is the Event Manager for all of the major events that we service.

Matthew holds a Diploma in Security Operations and Risk Management, and has undertaken various training programs in workplace training and assessment, and weapons instruction. Matthew has also participated in numerous specialist training programs pertinent to the climate we operate in today such as the Responding to Chemical, Biological and Radiological Attacks held at Macquarie University in Sydney.