Choosing a security partner should be about more than trial and error. Sadly, many businesses are too quick in their selection process and end up having to turn over security partners due to poor performance.
Here are a few points to consider when choosing a security partner:
1. Evidence of Experience
It’s not enough for a security business to make a substantial footprint or so many years of experience. What you need to know is, have they had experience with an environment like yours before? Have they had experience solving problems similar to yours? Can they offer relevant advice, based on their experience? A good security partner should be able to identify problems that you haven’t considered.
“How will you protect my site?”
This simple question will help you determine the company’s methodology. Are they going to get a bunch of people onsite as soon as possible, or are they more prescriptive and scientific in their approach? A security business that goes through a diagnosis process before prescribing a solution will most likely be able to save you money and more effectively protect your business.
It’s important to understand who your point of contact with your security partner will be and how that communication will work. Do you deal directly with a senior manager? Is there an account manager assigned to your business? How should communication be carried out if there is an emergency? What if there is a problem with accounts? A security company that has solid communication processes will be easier to deal with, and it’s likely that their other processes – the ones that impact on you directly – will be more effective.
When it comes to security, reputation is a great equaliser. Ask for references, or speak to people in the industry that have used a potential supplier before. A good reputation is hard to earn in such a competitive industry and just as difficult to keep.